Limited Two
Year Warranty
This limited warranty gives you specific legal rights
and you may also have other rights which may vary from state to state. If
you need instructions regarding this warranty or have questions regarding
what it may cover, please contact Steam Cleaners Plus customer services by
email, telephone, or regular mail as described below.
Limited Two Year Warranty
Subject to the *EXCEPTIONS AND EXCLUSIONS identified below, upon receipt of
the VaporStorm, Steam Cleaners Plus will repair or replace (with new or
remanufactured components or products), at the option of Steam Cleaners Plus,
free of charge from the date of purchase by the original purchaser, for TWO
years any defective or malfunctioning part.
Units must be returned in the
original packaging and must be accompanied by a valid RMA number.
This warranty applies to product used for personal, and not commercial or
rental service. This warranty does not apply to routine maintenance
components such as cloths or brushes. Damage or malfunction caused by
negligence, abuse, misuse, neglect, unauthorized repair or use not in
accordance with the User Manual is not covered.
RETURN PROCEDURES
If your
VaporStorm Elite should require service:
Steam Cleaners Plus will not accept any
product returns without first receiving a completed online
RMA Request Form.
A return merchandise authorization (RMA)
number must be obtained before returning any item irregardless of the reason
for return.
Please have your order invoice number available before
submitting an RMA request. All units must be returned in the original
packaging they were originally shipped in.
Please click here to access the
RMA Request Form. Email
customer service with any questions at
custserv@Steam Cleaners Plus.com
Defective Returns
A Return Merchandise Authorization (RMA)
number for defective returns can only be issued for exchange or repair, at
our discretion, within 30 days from the original shipment.
If no exchange or repair options are available
for the defective item, Steam Cleaners Plus reserves the right to impose a 20%
restocking fee.
No returns can be accepted after 30 days.
Returns Process
-
Before submitting the
RMA Request Form you will need your original order invoice
that was received via email after placing your order. The invoice number can
also be found in the lower left hand corner of the shipping label that was
sent to you. You will need to have the original box
in order to return the unit.
-
The first step to initiate any product return
begins with a submission of a completed on-line
RMA Request Form and the
issuance of a valid Return Merchandise Authorization (RMA) Number. No
Returns of any type can be accepted without a valid RMA number. RMA numbers
are valid for 15 days after issue and must be received in our warehouse
within 30 days from the date of invoice.
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To complete the on-line
RMA Request Form, the
following information is required: customer name, invoice/order number,
Product name, and reason for the return request.
-
RMA number must appear clearly on the shipping
label affixed on the outside of all return shipments. Please do not mark the
box itself in any other way. Excessive box markings may result in additional
fee assessments.
-
Steam Cleaners Plus accepts no responsibility
for lost, stolen or damaged packages. Freight insurance and a proof of
delivery tracking number is strongly recommended to protect customer's
interest in the shipment.
-
Returns must be complete in resalable and
original condition with all boxes, packing materials, manuals, attachments
and accessories intact. Steam Cleaners Plus reserves the right to refuse
returns on any product that fails to conform to these requirements.
-
Unopened Packages - Please make certain to
indicate on the RMA Request Form if any package remains unopened. Any RMA
issued for returns on unopened items which arrive in the Steam Cleaners Plus
warehouse with evidence that the item has been opened or tampered with will
be assessed a minimum restocking fee of 50% of the original purchase price.
-
Customers are responsible for all shipping and
handling charges on all returned items.
Steam Cleaners Plus is not liable for incidental or consequential damages of
any nature associated with the use of this product. The liability of
Steam Cleaners Plus will not exceed the purchase price of the product.
Some states do not allow the exclusion or limitation of incidental or
consequential damages, so the above limitation or exclusion may not apply to
you.
*Exceptions and exclusions from the terms of the LIMITED warranty:
This warranty is exclusive and in lieu of any other warranties either oral
or written. Any implied warranties which may arise by operation of law,
including the implied warranties of merchantability and fitness for a
particular purpose, are limited to the TWO year duration form the date of
purchase as described above.
Some states do not allow limitations on how long an implied warranty lasts,
so the above limitation may not apply to you.
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