1. I have questions and need assistance, who do I contact?

2. What kinds of products does Steam Cleaners Plus offer?

3. What is the return/exchange policy?

4. Are your products always available?

5. What are my options for placing an order?

6. Can I pay by check or money order?

7. Will I be charged extra for shipping?

8. How long will it take to receive an order?

9. Will sales tax be added to my order?

10. Will I receive notice that my order has been shipped?

11. What if I need to cancel or change my order?

12. How do I know if an item is out of stock or on backorder?

13. Where can I give feedback about products or other items?

14. What if I want to return the item before the 30 day guarantee is up?

To contact us with any additional questions, click here.

1. I have questions and need assistance, who do I contact?

Our friendly and knowledgeable staff will gladly answer any questions you may have about products or ordering. If you are an existing customer, please include your invoice number in all correspondence. You can find this number on the confirmation receipt you received after placing your order or on the bottom left of the shipping label.

I cannot tell you how impressed I am...Customer service is a dying art, but every once in a while I come across someone like you and it restores my faith in man kind. I will be spreading the word!!!

Thanks!  - Chuck W., Las Vegas, NV

To obtain contact information, click here.

2. What kinds of products does Steam Cleaners Plus offer?

We strive to carry quality products at affordable prices.

*Vapor Steam Cleaners - Extremely powerful cleaning tools that kill bacteria, germs and dust mites - all with tap water!

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3. What is the return/exchange policy?

Please see our Return/Exchange Policy page. This page also has information regarding the 30-Day Money-back guarantee.

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4. Are your products always available?

From time to time, some of our products or product accessories may not be immediately available. You will be notified about all out of stock or backordered items. An option to be placed on a waiting list for product arrival notification will also be available.

If you choose to be placed on the waiting list, you will receive product updates and be notified when the product first becomes available. All those on the waiting list will receive first buying options on newly acquired inventory.

 

 

I purchased your [VaporStorm] here recently, even though you had it on backorder, I just wanted to let you know about the machine. It was well worth the wait...the machine cleans great...your staff did a great job in letting me know when my machine would be arriving.

I always got a reply swiftly.

Gratefully Yours - William C.   More comments...

 

If you have placed your name on a waiting list and would like an update of order arrival please, click here.

5. What are my options for placing an order?

There are several options to choose from.

Secure online order form - click here

Order using a fax machine- print out the mail/fax order form, fill it out and fax it to (801) 991-4750. Faxed orders are normally shipped within 1 business day of receipt.

Regular mail-  You can print out the mail/fax order form, fill it out and mail it with check or money order.

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6. Can I pay by check or money order?

The fastest way to receive your order is by ordering online. However, if you prefer, you can also order by using a check or money order. You can access our Mail/Fax order form by clicking here. Fill out the form and then follow the instructions for mailing or faxing.

 

When paying by personal check, we will normally ship your order 5-7 business days from the date we receive your order. This allows time for your check to clear your financial institution. If you send a certified check or money order, your order will normally ship 2 days upon order arrival.

7. Will I be charged extra for shipping?

For your convenience, we use UPS delivery service to deliver your order to you. Free shipping is always included for all orders shipped within the Continental USA via UPS Ground. Please note that we do not ship to APO, AFO, AE or similar addresses. Express delivery by UPS 2-Day Air is also available to the Continental USA for an additional $50 charge.

International citizens who wish to place an order are responsible for all custom taxes and shipping charges to complete the delivery of their order. A shipping quote can be requested at the time you place your order.

Although UPS ships to most areas, they do not ship to P.O. boxes. Please provide a physical street address in all shipping information.

For more information regarding shipping, click here.

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8. How long will it take to receive an order?

The average delivery time for UPS Ground is between 3-7 days depending on your location. Please be aware that the above shipment time is the average and does not necessarily mean you will receive your order within the specified number of days. In our effort to provide fast delivery, you may receive two or more shipments if multiple items are ordered.

Please take note that we do not ship on Saturdays, Sundays and Holidays. Orders placed on Friday will ship the following Monday.

For more information regarding shipping, click here.

9. Will sales tax be added to my order?

All products sold to Utah residents will include 6.5% sales tax.

10. Will I receive notice that my order has been shipped?

Upon shipment, you will receive an email from UPS which will contain specific shipping information including ship date, expected arrival date, and a tracking number.

Products normally ship within 1-2 business days after orders have been received. Order submitted on Friday will be shipped out on Monday. We do not ship on Saturdays and Sundays, or holidays.

To request information regarding your order, click here.

11. What if I need to cancel or change my order?

If for any reason you decide to cancel an order please contact a Steam Cleaners Plus Customer Service team member immediately at 801.593.0559 or by email at custserv@Steam Cleaners Plus.com.

If your order has not yet shipped, we can usually cancel the order upon notification. To confirm your order cancellation, please leave a valid email address with the team member or within your email message.

For more information, click here.

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12. How do I know if an item is out of stock or on backorder?

You will be notified concerning out of stock or backordered items. An option to be placed on a waiting list for product arrival notification will also be available.

If you choose to be placed on the waiting list, you will receive product updates and be notified when the product first becomes available. All those on the waiting list will receive first buying options on newly acquired inventory.

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13. Where can I give feedback about products or other items?

We value our customers opinions and welcome any feedback you have to offer.

Click here to access the customer comment form.

 

14. What if I want to return the item before the 30 day guarantee is up?

First of all, make sure to keep your order ID and invoice number upon ordering.

You will need to have these numbers available when requesting an Return Merchandise Authorization (RMA) number using the RMA request form. This form must be used to request an RMA before returning any item. Any returns received that are not found within the RMA system will be refused.

After an RMA number is issued, you can then ship the item prepaid to the address provided in the instructions you receive.

You will receive a refund within 30 days of the receipt of the returned item.

 

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